SHIPPING & RETURNS

SHIPPING POLICY

Scelto USA ("we" and "us") is the operator of (https://www.sceltousa.com)
("Website"). By placing an order through this Website you will be agreeing to
the terms below. These are provided to ensure both parties are aware of and
agree upon this arrangement to mutually protect and set expectations on our
service.

1. General
- Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time, there may be a stock discrepancy and we will not
be able to fulfill all your items at the time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the back-ordered item or if you would prefer for us
to process a refund.

2. Shipping Costs
- Shipping costs are calculated during checkout based on weight, dimensions, and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for the shipping costs to the customer.

3. Delivery Terms


3.1 Transit Time Domestically
- In general, domestic shipments are in transit for 2 - 7 days. Shipments can take up to 2 weeks.

3.2 Transit time Internationally
- Generally, orders shipped internationally are in transit for 4 - 22 days. This
varies greatly depending on the courier you have selected. We are able to offer
a more specific estimate when you are choosing your courier at the checkout.

3.3 Dispatch Time
- Orders are usually dispatched within 1-3 business days of payment of the order. Our warehouse operates on Monday - Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.

3.4 Change Of Delivery Address
- For a change of delivery address requests, we are able to change the address at
any time before the order has been dispatched. You must notify us through our Contact Us page.

3.5 P.O. Box Shipping
- Scelto USA will ship to P.O. box addresses using postal services only. We are
unable to offer couriers services to these locations.

3.6 Military Address Shipping
- We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.


3.7 Items Out Of Stock
- If an item is out of stock, we will dispatch the in-stock items immediately and
send the remaining items once they return to stock.

3.8 Delivery Time Exceeded
- If the delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.

4. Tracking Notifications
- Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.

5. Parcels Damaged In Transit
- If you find a parcel is damaged in transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer
service with the next steps.

6. Duties & Taxes


6.1 Sales Tax
- Sales tax has already been applied to the price of the goods as displayed on the
website

6.2 Import Duties & Taxes
- Import duties and taxes for international shipments may be liable to be paid
upon arrival in the destination country. This varies by country and Scelto USA
encourages you to be aware of these potential costs before placing an order with
us. If you refuse to pay duties and taxes upon arrival at your destination
country, the goods will be returned to Scelto USA at the customer's expense, and
the customer will receive a refund for the value of goods paid, minus the cost
of the return shipping. The cost of the initial shipping will not be refunded.

7. Cancellations
- If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.

8. Insurance
- Parcels are insured for loss and damage up to the value as stated by the
courier.

8.1 Process for parcel damaged in-transit
- We will process a refund or replacement as soon as the courier has completed
its investigation into the claim.

8.2 Process for parcel lost in transit
- We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.

9. Customer service
- For all customer service inquiries, please submit an inquiry at www.sceltousa.com/contact-us

​​RETURN & EXCHANGE POLICY​

Returns and Exchanges are not excepted in any circumstance. All sales made are final, and no refunds will be given under any circumstance.

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